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Ocean Rocks

Frequently Asked Questions About Massage

FAQ's About Massage

How can I schedule an appointment?

Call Pure Healing Journey at (262) 421-6009 and we will be happy to find a time that works for you! ​You can also Book Online up to 2 hours before the appointment start time. ​

**A credit or debit card is required to reserve an appointment, however you are not charged for anything until after the appointment is completed.  After your appointment, you can choose another form of payment.

Are walk-ins and same day appointments available?

Walk-ins to schedule massage appointments and gift certificate purchases are always welcome during business hours.  Same day appointments are sometimes available.  You may also place yourself on a waitlist online, or ask to be placed on a waitlist.

Will I get a full 60 minute, 90 minute, or 120 minute massage (whichever one you schedule)?

​Yes, you will receive the full amount of treatment time that you pay for; time starts when your therapist places their hands on you.  

What if I am late for my appointment?

Please arrive on time for your appointment.  Time for your appointment has been specially arranged for you. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. We will do our best to provide you with the services you have booked, but we cannot guarantee the full time, if you arrive late.  Full payment for your scheduled services will be expected.

What if I need to cancel my appointment?

If you need to reschedule your appointment, you can log into your account and make changes anytime.  For late notice cancellations, please call us directly at 262-421-6009 as soon as possible.
Cancellations without 24 hour notice may result in a charge for your session, as that time has been set aside specifically for you.  Review Our Clinic Policies for more information.

What forms of payment do you accept?

We accept cash, check, credit card, or gift certificates
A credit or debit card is required to reserve your appointment, however you are not charged for anything until after the appointment is completed.  After your appointment, you can choose another form of payment.

Do you take insurance?

At this time we do not take insurance.

Can I use my FSA (flexible spending account) or HSA (health savings account)?

We only take FSA &/or HSA payments. We do not bill for Medical Insurance. 

FSA & HSA funds can pay for virtually any type of medical service.  The service needs to pertain to the treatment or prevention of a specific health condition.

Massage therapy can be a qualified medical expense if a health care professional recommends it with a written prescription.

Some examples that can qualify include carpal tunnel syndrome, chronic stress, & back pain. Arthritis, fibromyalgia, in addition to anxiety & depression can be considered a qualified expense.

Learn more about using FSA & HSA.

Should I tip my massage therapist?

Many clients are unsure if and/or how much they should tip their massage therapist.  Lisette loves what she does and your tip may reflect your appreciation for her service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

What is the proper term for someone who provides massage? Are your massage therapists licensed?

A Massage Therapist, please do not use the term 'Masseuse/r'. To provide massage in Wisconsin an individual must be a licensed massage therapist (LMT), which requires substantial training and adherence to a code of ethics. Lisette took her boards in 2009 and became certified by the National Certification Board for Therapeutic Massage and Bodywork (NCBTMB) and she is also licensed by the State of Wisconsin.  She is also a member of Associated Bodywork and Massage Professionals (ABMP) and American Massage Therapy Association (AMTA).
Massage therapists must complete 24 hours of continuing education to renew their Wisconsin license every two years.

What should I expect during my first massage therapy visit?

Your massage therapist may require you to fill out a health history form in person or online prior to appointment.  The therapist will begin by asking you general questions to establish what areas you would like worked on, if there are any conditions needing to be addressed, and to determine if massage is appropriate for you. Your massage therapist may perform certain assessments and testing to evaluate your condition and to see if you have any presenting complaints.

It is important to list all health concerns and medications so the therapist can adapt the session to your specific needs without doing any harm. It is also important to list any allergies so the therapist is aware if she needs to use a different oil or lotion during the session.  For more information read about Your First Visit.

Do I need to shower before my massage?

A warm shower before your massage serves multiple functions. First, the warm water will begin allowing your mind and body to relax making it more open to receiving massage. By cleaning your body prior to a massage, you can also mitigate some personal hygiene insecurities, if you have any, plus it is greatly appreciated by your massage therapist. It is not necessary to shave your legs or other areas prior to the massage unless it is for your own comfort. We promise that your therapist isn’t concerned or judging you about it! Finally, a shower also allows you an opportunity to check in with your body. If you have bruises, sore muscles, cuts, or blisters, this will be important to communicate with your therapist.

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